Complaints Policy
We value your feedback as it allows us to improve our products and services to all/our customers. If you think that we could have served you better, please let us know.
This document explains how you can contact us to raise a complaint against any aspect of the Yareel service and how we will work with you to resolve it.
Yareel has established an internal complaints procedure to make sure that your complaint is handled efficiently.
Yareel allows all users to report any content that may be illegal or forbidden. All such complaints will be reviewed within 7 business days
Yareel's moderators and administrative staff will decide the validity of the complaint according to the Terms and conditions. After the decision has been made, the user may appeal the decision within the next 24 hours
When the decision is made, according to the decision itself, any infringing, illegal, abusive or otherwise inappropriate content will be removed
Your first point of contact should be with Yareel Customer Service who will listen to your complaint and work with you to resolve it.
Information which will help us
To make sure that your complaint can be investigated and resolved as quickly as possible, please make sure you provide us with the following information:
- Your name, address and account details
- A clear description of your concern or complaint
- Details of what you would like us to do to put it right
- Copies of any relevant documents, for example screenshots which will show us a specific issue
- An email address where we can contact you
We need to understand exactly what the problem is, so the more information you can provide the better.
How to contact us
By email: support@yareel.com
By site: Contact us section
What will Yareel do
At Yareel we endeavour to provide the best service possible. As a result, when we receive a complaint we will ensure we do the following:
- Acknowledge your complaint promptly
- Let you know who will handle your complaint and how you can contact them
- Supply you with a reference number to help us locate your complaint swiftly
We will aim to resolve your complaint within 7 business days